# API Internal Error: Message Not Found on Provider

**URL:** <https://forums.nylas.com/t/api-internal-error-message-not-found-on-provider/1077>\
**Category:** Question and Answers\
**Tags:** email-api\
**Created:** [February 2, 2026, 2:40pm UTC](https://forums.nylas.com/t/api-internal-error-message-not-found-on-provider/1077 "2026-02-02T14:40:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![fmcoder23](https://avatars.discourse-cdn.com/v4/letter/f/e9a140/32.png) [@fmcoder23](https://forums.nylas.com/u/fmcoder23)\
**Post date:** [February 2, 2026, 2:40pm UTC](https://forums.nylas.com/t/api-internal-error-message-not-found-on-provider/1077/1 "2026-02-02T14:40:49Z")

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while sending email, our customer got this error: `{"request_id":"3596403555-bdc9c07a-a773-4f6c-9024-72152d17d75a","``error``":{"type":"api.internal_``error``","message":"message not found on provider"}}`  
Whom should I contact about this? I tried to get the message and it is getting it successfully. But while sending reply, I am getting this error.

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**Author:** ![Samuel.R](https://avatars.discourse-cdn.com/v4/letter/s/6bbea6/32.png) [@Samuel.R](https://forums.nylas.com/u/Samuel.R)\
**Post date:** [February 2, 2026, 2:41pm UTC](https://forums.nylas.com/t/api-internal-error-message-not-found-on-provider/1077/2 "2026-02-02T14:41:19Z")

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Hello. Our Support team has reached out to you via email to continue this investigation. Please check your mailbox for our message.

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**Author:** ![Samuel.R](https://avatars.discourse-cdn.com/v4/letter/s/6bbea6/32.png) [@Samuel.R](https://forums.nylas.com/u/Samuel.R)\
**Post date:** [February 2, 2026, 2:41pm UTC](https://forums.nylas.com/t/api-internal-error-message-not-found-on-provider/1077/3 "2026-02-02T14:41:28Z")

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