# Cannot add plan to cancelled account

**URL:** <https://forums.nylas.com/t/cannot-add-plan-to-cancelled-account/909>\
**Category:** Question and Answers\
**Created:** [September 8, 2025, 7:03pm UTC](https://forums.nylas.com/t/cannot-add-plan-to-cancelled-account/909 "2025-09-08T19:03:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![MikeHL](https://avatars.discourse-cdn.com/v4/letter/m/ee59a6/32.png) [@MikeHL](https://forums.nylas.com/u/MikeHL)\
**Post date:** [September 8, 2025, 7:03pm UTC](https://forums.nylas.com/t/cannot-add-plan-to-cancelled-account/909/1 "2025-09-08T19:03:36Z")

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A few years ago we were on an enterprise plan that we cancelled. I’m trying to set up the $15 a month plan but I’m getting an error “cannot add plan to cancelled account”. I would like to pay you. Can you help please?

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**Author:** ![akay](https://avatars.discourse-cdn.com/v4/letter/a/c37758/32.png) [@akay](https://forums.nylas.com/u/akay)\
**Post date:** [October 30, 2025, 4:04am UTC](https://forums.nylas.com/t/cannot-add-plan-to-cancelled-account/909/2 "2025-10-30T04:04:28Z")

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Hi Mike,

It looks like our Sales team has already reached out to you directly to help resolve this issue and assist with getting your plan set up.

I’ll go ahead and close this topic for now, but please don’t hesitate to reach out if you need any further assistance.

Thank you for reaching out to us!

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**Author:** ![akay](https://avatars.discourse-cdn.com/v4/letter/a/c37758/32.png) [@akay](https://forums.nylas.com/u/akay)\
**Post date:** [October 30, 2025, 4:04am UTC](https://forums.nylas.com/t/cannot-add-plan-to-cancelled-account/909/3 "2025-10-30T04:04:34Z")

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