# I can't create webhook for remote service **URL:** \ **Category:** Question and Answers\ **Tags:** webhooks\ **Created:** [January 8, 2026, 4:48pm UTC](https://forums.nylas.com/t/i-cant-create-webhook-for-remote-service/1049 "2026-01-08T16:48:21Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![johnvibar](https://avatars.discourse-cdn.com/v4/letter/j/c89c15/32.png) [@johnvibar](https://forums.nylas.com/u/johnvibar)\ **Post date:** [January 8, 2026, 4:48pm UTC](https://forums.nylas.com/t/i-cant-create-webhook-for-remote-service/1049/1 "2026-01-08T16:48:22Z")
Hi Nylas Team. As our `webhook` is not being called when tried on remote server but works well in local dev setup. We even tried replicating using request catcher but got an error from NYLAS dashboard. ![image](https://us1.discourse-cdn.com/flex015/uploads/nylas3/original/1X/75ac6d6f344772264627728800f10793d47b9d6d.png) I already tested with my local port by forwarding the port as public https and it worked well. In this case, `webhook` was created successfully. But when I try to create new `webhook` after deployment, it was not working. The interesting thing are below: I checked the /GET endpoint for checking challenge - [.xyz Domain Names | Join Generation XYZ](https://xyz.com?challenge=testnylas), on the browser and curl. And I got response of `testnylas` successfully. So I thought the service is public and working well. But when I try to create `webhook` for this remote service, I got the error like the above. **Important: Our service is behind of Cloudflare, but it is public (confirmed it by checking browser and curl).** Please help me to resolve this issue. ---
**Author:** ![Samuel.R](https://avatars.discourse-cdn.com/v4/letter/s/6bbea6/32.png) [@Samuel.R](https://forums.nylas.com/u/Samuel.R)\ **Post date:** [January 8, 2026, 6:28pm UTC](https://forums.nylas.com/t/i-cant-create-webhook-for-remote-service/1049/2 "2026-01-08T18:28:53Z")
Hello, I was looking at your webhook endpoint, and when trying to make a GET call and passing a test challenge, the challenge is not returned, can you check if it’s configured correctly? Request `GET` `https://nylas-test.requestcatcher.com/test?challenge=123` Response: `request caught` Expected Response: `123` Let me know if you have any question. Many thanks, Samuel R. Support Engineer, Nylas ---
**Author:** ![johnvibar](https://avatars.discourse-cdn.com/v4/letter/j/c89c15/32.png) [@johnvibar](https://forums.nylas.com/u/johnvibar)\ **Post date:** [January 8, 2026, 6:45pm UTC](https://forums.nylas.com/t/i-cant-create-webhook-for-remote-service/1049/3 "2026-01-08T18:45:12Z")
Thanks for your update. It was just sample, I will provide the real endpoint. [https://athena-backend.dev.captivat.io/nylas/webhook](https://athena-backend.dev.captivat.io/nylas/webhook) Here is our webhook endpoint, When we try to verify challenge on the browser and curl, it is working well, got the challenge like below. [https://athena-backend.dev.captivat.io/nylas/webhook?challenge=123123](https://athena-backend.dev.captivat.io/nylas/webhook?challenge=123123), then got response of `123123` But when I try to create webhook with this endpoint on nylas dashboard, it is not working. ![image](https://us1.discourse-cdn.com/flex015/uploads/nylas3/original/1X/9133392768f7bfd06c633f4e804132fc7617306c.png) Please check this and let me know how to resolve it. Best, John ---
**Author:** ![johnvibar](https://avatars.discourse-cdn.com/v4/letter/j/c89c15/32.png) [@johnvibar](https://forums.nylas.com/u/johnvibar)\ **Post date:** [January 9, 2026, 3:41am UTC](https://forums.nylas.com/t/i-cant-create-webhook-for-remote-service/1049/4 "2026-01-09T03:41:36Z")
Hi @Samuel.R , Please check my last message. Thanks, John ---
**Author:** ![Samuel.R](https://avatars.discourse-cdn.com/v4/letter/s/6bbea6/32.png) [@Samuel.R](https://forums.nylas.com/u/Samuel.R)\ **Post date:** [January 9, 2026, 12:59pm UTC](https://forums.nylas.com/t/i-cant-create-webhook-for-remote-service/1049/5 "2026-01-09T12:59:06Z")
Hello John, When looking at the headers that your URL is returning, I can see that is returning `“Content-Type:text/html; charset=utf-8”` Can you try returning: `“Content-Type:text/plain”` Also, we can see that `Transfer-Encoding is chunked`, let us know if you are able to try changing those 2 Headers in response. Many thanks, Samuel R. Support Engineer, Nylas ---
**Author:** ![Samuel.R](https://avatars.discourse-cdn.com/v4/letter/s/6bbea6/32.png) [@Samuel.R](https://forums.nylas.com/u/Samuel.R)\ **Post date:** [January 9, 2026, 3:00pm UTC](https://forums.nylas.com/t/i-cant-create-webhook-for-remote-service/1049/6 "2026-01-09T15:00:42Z")
Hello. Our Support team has reached out to you via email to continue this investigation. Please check your mailbox for our message. ---
**Author:** ![Samuel.R](https://avatars.discourse-cdn.com/v4/letter/s/6bbea6/32.png) [@Samuel.R](https://forums.nylas.com/u/Samuel.R)\ **Post date:** [January 9, 2026, 3:00pm UTC](https://forums.nylas.com/t/i-cant-create-webhook-for-remote-service/1049/7 "2026-01-09T15:00:49Z")