# Internal Errors on Nylas APIs

**URL:** <https://forums.nylas.com/t/internal-errors-on-nylas-apis/580>\
**Category:** Question and Answers\
**Tags:** email-api\
**Created:** [November 25, 2024, 9:02am UTC](https://forums.nylas.com/t/internal-errors-on-nylas-apis/580 "2024-11-25T09:02:40Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![gpapidas](https://avatars.discourse-cdn.com/v4/letter/g/c37758/32.png) [@gpapidas](https://forums.nylas.com/u/gpapidas)\
**Post date:** [November 25, 2024, 9:02am UTC](https://forums.nylas.com/t/internal-errors-on-nylas-apis/580/1 "2024-11-25T09:02:40Z")

</div>

Hello everyone!  
I am facing errors on various Nylas APIs on my email client application.

Specifically in the send email Python SDK.

My code is the following

```auto
try:
       message = client.messages.send(
            grant_id,
            request_body=request_body
        )

        return message.data
except Exception as e:
        error_logger = logging.getLogger("error_logger")
        error_logger.error(f"Error Logger: send_nylas_email: Exception in email sending: {e}: {str(e)}")
        return e

```

The exception I am getting is the following  
e = NylasApiError(‘error unmarshaling graph draft response’)  
e.type = ‘internal\_error’  
e. **dict** = {‘request\_id’: ‘6333320352-714068b6-253f-49bd-aeea-631b053c1a0a’, ‘status\_code’: 500, ‘type’: ‘internal\_error’, ‘provider\_error’: None}

From this part of Nylas website [Nylas errors and HTTP status codes | Nylas Docs](https://developer.nylas.com/docs/api/errors/#error-types) Nylas internal\_errors suggest that we contact administrator.

I am also facing issues in the folder APIs.

I will respond to this topic with further information regarding the folders.

---

<div class="post-metadata">

**Author:** ![gpapidas](https://avatars.discourse-cdn.com/v4/letter/g/c37758/32.png) [@gpapidas](https://forums.nylas.com/u/gpapidas)\
**Post date:** [November 25, 2024, 9:36am UTC](https://forums.nylas.com/t/internal-errors-on-nylas-apis/580/2 "2024-11-25T09:36:19Z")

</div>

Regarding the folders API, I am not using Python SDK but an HTTP request according to these specs [Nylas v3 Email, Calendar, and Contacts API docs | Nylas Docs](https://developer.nylas.com/docs/api/v3/ecc/#get-/v3/grants/-grant_id-/folders)

I have tested this with multiple grant ids and the response for url [https://api.eu.nylas.com/v3/grants/{grant\_id}/folders](https://api.eu.nylas.com/v3/grants/%7Bgrant_id%7D/folders)

is either this

```auto
{
    "request_id": "8984311688-02cbb906-d77c-43bc-9d51-f470eedaaca0",
    "error": {
        "type": "timeout_error",
        "message": "Request timed out. Please try with a smaller page size or use a narrow filter so that the request can be completed within the timeout period. For more information, please go to https://developer.nylas.com/docs/api/errors/500-response/#error-504---provider-error."
    }
}

```

or this

```auto
{
    "request_id": "4429812573-3644398e-390f-4aab-b85b-ff2a680e9e84",
    "error": {
        "type": "provider_error",
        "message": "Not Found",
        "provider_error": {}
    }
}

```

or this

```auto
{
    "request_id": "4153455158-cc9e6cc1-66a6-4a24-b83d-4e4e49ea97a1",
    "error": {
        "type": "partial_success_error",
        "message": "One or more items could not be fetched.",
        "provider_error": {
            "error": {
                "code": "",
                "message": ""
            }
        }
    }
}

```

Note: using a limit parameter does not fix the issue.

Furthermore I have not checked all of Nylas APIs but I suspect that the issue would be in other places as well (besides email sending and folders).

---

<div class="post-metadata">

**Author:** ![gpapidas](https://avatars.discourse-cdn.com/v4/letter/g/c37758/32.png) [@gpapidas](https://forums.nylas.com/u/gpapidas)\
**Post date:** [November 25, 2024, 9:52am UTC](https://forums.nylas.com/t/internal-errors-on-nylas-apis/580/3 "2024-11-25T09:52:37Z")

</div>

On an unrelated note, Nylas chat ticket creation feature does not work either.

 ![Screenshot 2024-11-25 at 11.51.38 AM](https://us1.discourse-cdn.com/flex015/uploads/nylas3/original/1X/1de5662d42ba584b8b5791685b4b646a130e02d7.png)

---

<div class="post-metadata">

**Author:** ![Saif](https://avatars.discourse-cdn.com/v4/letter/s/9fc348/32.png) [@Saif](https://forums.nylas.com/u/Saif)\
**Post date:** [December 2, 2024, 6:42pm UTC](https://forums.nylas.com/t/internal-errors-on-nylas-apis/580/4 "2024-12-02T18:42:27Z")

</div>

Hi @gpapidas sorry about the late response - can you confirm if you found a fix or are still facing this issue? I can help you accordingly