# Nylas not sending message.created webhook for older IMAP accounts **URL:** \ **Category:** Question and Answers\ **Tags:** email-api, webhooks, events\ **Created:** [September 8, 2025, 12:01pm UTC](https://forums.nylas.com/t/nylas-not-sending-message-created-webhook-for-older-imap-accounts/908 "2025-09-08T12:01:26Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![adilnovus](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.nylas.com/adilnovus/32/318_2.png) [@adilnovus](https://forums.nylas.com/u/adilnovus)\ **Post date:** [September 8, 2025, 12:01pm UTC](https://forums.nylas.com/t/nylas-not-sending-message-created-webhook-for-older-imap-accounts/908/1 "2025-09-08T12:01:26Z")
We’re running into an issue where Nylas isn’t sending `"message.created"` webhook event for certain IMAP accounts. Newly connected accounts work fine, but older ones are not. Has anyone else experienced this, and is there a workaround or fix? ---
**Author:** ![chitreshd](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@chitreshd](https://forums.nylas.com/u/chitreshd)\ **Post date:** [September 9, 2025, 6:36pm UTC](https://forums.nylas.com/t/nylas-not-sending-message-created-webhook-for-older-imap-accounts/908/2 "2025-09-09T18:36:53Z")
Hi I am the Engg Manager for the team responsible for this functionality. Can you provide us with your grant-id for that IMAP account? Thanks Chitresh ---
**Author:** ![adilnovus](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.nylas.com/adilnovus/32/318_2.png) [@adilnovus](https://forums.nylas.com/u/adilnovus)\ **Post date:** [September 10, 2025, 9:17am UTC](https://forums.nylas.com/t/nylas-not-sending-message-created-webhook-for-older-imap-accounts/908/3 "2025-09-10T09:17:10Z")
Hey Thanks for getting back to us! here is one of them -_ **redacted by mod-** _ In total there are 9 IMAP accounts which I am facing this same issue ---
**Author:** ![adilnovus](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.nylas.com/adilnovus/32/318_2.png) [@adilnovus](https://forums.nylas.com/u/adilnovus)\ **Post date:** [September 11, 2025, 8:53am UTC](https://forums.nylas.com/t/nylas-not-sending-message-created-webhook-for-older-imap-accounts/908/4 "2025-09-11T08:53:56Z")
Hi there Any update on this? ---
**Author:** ![chitreshd](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@chitreshd](https://forums.nylas.com/u/chitreshd)\ **Post date:** [September 11, 2025, 10:13pm UTC](https://forums.nylas.com/t/nylas-not-sending-message-created-webhook-for-older-imap-accounts/908/5 "2025-09-11T22:13:05Z")
> [@adilnovus](#): > > Hey Thanks for getting back to us! here is one of them -_ **redacted by mod-** _ Sorry for the delay. I am looking into this issue, please give us till Monday. ---
**Author:** ![adilnovus](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.nylas.com/adilnovus/32/318_2.png) [@adilnovus](https://forums.nylas.com/u/adilnovus)\ **Post date:** [September 16, 2025, 1:41pm UTC](https://forums.nylas.com/t/nylas-not-sending-message-created-webhook-for-older-imap-accounts/908/6 "2025-09-16T13:41:33Z")
@chitreshd can we please have an update on this? ---
**Author:** ![chitreshd](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@chitreshd](https://forums.nylas.com/u/chitreshd)\ **Post date:** [September 17, 2025, 4:14am UTC](https://forums.nylas.com/t/nylas-not-sending-message-created-webhook-for-older-imap-accounts/908/7 "2025-09-17T04:14:18Z")
HI @adilnovus We looked at your grant. It seems your grant is running into this error: `Attachment has no Content-Disposition header, setting it to empty` Basically, lot of your messages are failing to sync. It “seems” to have malformed eml. Do you have lot of messages with attachments? Thanks Chitresh ---
**Author:** ![chitreshd](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@chitreshd](https://forums.nylas.com/u/chitreshd)\ **Post date:** [September 17, 2025, 4:15am UTC](https://forums.nylas.com/t/nylas-not-sending-message-created-webhook-for-older-imap-accounts/908/8 "2025-09-17T04:15:45Z")
That said, we are going to deploy a workaround on this. Will notify you by Tuesday. ( We are on release cycles and expecting to ship next Tuesday ) ---
**Author:** ![adilnovus](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.nylas.com/adilnovus/32/318_2.png) [@adilnovus](https://forums.nylas.com/u/adilnovus)\ **Post date:** [September 25, 2025, 10:58am UTC](https://forums.nylas.com/t/nylas-not-sending-message-created-webhook-for-older-imap-accounts/908/9 "2025-09-25T10:58:18Z")
Hey @chitreshd is the new update deployed? ---
**Author:** ![adilnovus](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.nylas.com/adilnovus/32/318_2.png) [@adilnovus](https://forums.nylas.com/u/adilnovus)\ **Post date:** [September 29, 2025, 9:13am UTC](https://forums.nylas.com/t/nylas-not-sending-message-created-webhook-for-older-imap-accounts/908/10 "2025-09-29T09:13:46Z")
can I please have an update on this? ---
**Author:** ![adilnovus](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.nylas.com/adilnovus/32/318_2.png) [@adilnovus](https://forums.nylas.com/u/adilnovus)\ **Post date:** [October 8, 2025, 10:54am UTC](https://forums.nylas.com/t/nylas-not-sending-message-created-webhook-for-older-imap-accounts/908/11 "2025-10-08T10:54:30Z")
@chitreshd waiting for an update??? ---
**Author:** ![adilnovus](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.nylas.com/adilnovus/32/318_2.png) [@adilnovus](https://forums.nylas.com/u/adilnovus)\ **Post date:** [October 13, 2025, 2:22pm UTC](https://forums.nylas.com/t/nylas-not-sending-message-created-webhook-for-older-imap-accounts/908/12 "2025-10-13T14:22:12Z")
@Pracheta or anyone from the team can you please help me sort this its been over a month atleast I expect an update on this ---
**Author:** ![Samuel.R](https://avatars.discourse-cdn.com/v4/letter/s/6bbea6/32.png) [@Samuel.R](https://forums.nylas.com/u/Samuel.R)\ **Post date:** [October 13, 2025, 5:24pm UTC](https://forums.nylas.com/t/nylas-not-sending-message-created-webhook-for-older-imap-accounts/908/13 "2025-10-13T17:24:26Z")
Hello @adilnovus, I have created an internal ticket so we can track this fix and will notify you as soon as it is released. Please keep an eye on your mailbox for updates. Many thanks, Samuel R. Support Engineer, Nylas ---
**Author:** ![chitreshd](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@chitreshd](https://forums.nylas.com/u/chitreshd)\ **Post date:** [October 15, 2025, 4:48pm UTC](https://forums.nylas.com/t/nylas-not-sending-message-created-webhook-for-older-imap-accounts/908/14 "2025-10-15T16:48:38Z")
> [@adilnovus](#): > > Hey Thanks for getting back to us! here is one of them -_ **redacted by mod-** _ Sorry for the delay. I was out for few days. We did try to roll out a fix but then our testing showed it wont fix your issue. We believe your accounts has a lot of emails which is making it stuck in the sync process. Anyways we are looking more into this. Appreciate your patience 🙏