# Organizer not receiving booking confirmation or reminder emails from Nylas Scheduler

**URL:** <https://forums.nylas.com/t/organizer-not-receiving-booking-confirmation-or-reminder-emails-from-nylas-scheduler/984>\
**Category:** Question and Answers\
**Tags:** scheduler\
**Created:** [November 13, 2025, 9:43am UTC](https://forums.nylas.com/t/organizer-not-receiving-booking-confirmation-or-reminder-emails-from-nylas-scheduler/984 "2025-11-13T09:43:33Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Malcolm](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.nylas.com/malcolm/32/345_2.png) [@Malcolm](https://forums.nylas.com/u/Malcolm)\
**Post date:** [November 13, 2025, 9:43am UTC](https://forums.nylas.com/t/organizer-not-receiving-booking-confirmation-or-reminder-emails-from-nylas-scheduler/984/1 "2025-11-13T09:43:33Z")

</div>

We’ve integrated the Nylas Scheduler API into our platform, allowing users to configure their calendar availability and manage appointment bookings. According to the documentation, when a booking is confirmed, confirmation and reminder emails should be sent to all participants (both the organizer and guests). However, we’re observing inconsistent behavior:

- The **guest** receives both the confirmation and reminder emails correctly.

- The **organizer** does **not** receive either the confirmation or the reminder emails.

We’ve tested this behavior using:

- The **Nylas Scheduler/Scheduling Form** (embedded on our site)

- The **Scheduler API** for creating and managing booking pages

In both cases, the issue persists. Please let us know if there’s any additional configuration needed for organizers to receive booking and reminder emails. Thanks!

---

<div class="post-metadata">

**Author:** ![Pracheta](https://avatars.discourse-cdn.com/v4/letter/p/bcef8e/32.png) [@Pracheta](https://forums.nylas.com/u/Pracheta)\
**Post date:** [November 13, 2025, 1:02pm UTC](https://forums.nylas.com/t/organizer-not-receiving-booking-confirmation-or-reminder-emails-from-nylas-scheduler/984/2 "2025-11-13T13:02:25Z")

</div>

Hi there,  
we’ve replied to the Zendesk ticket that was opened for this issue. We just need a little more information from you. Since the forum is mainly meant for basic questions, we’ll keep troubleshooting through the ticket.