We cancelled our paid plan like a year ago due to the cost getting too high. Now we’d like to reactivate since the pricing is friendlier.
However, we get the below error when we tried to sign up for a paid plan.
“Cannot add plan to cancelled account“
Hi @ytm2014 ,
Thanks for reaching out! This is expected behavior, and we’ve gone ahead and converted your post into a support ticket. Could you please confirm your Nylas Organization ID on the ticket? That’ll help us look into this for you as quickly as possible.
Sadly, your support haven’t changed.
I was asked for my organisation ID 11 days ago which I provided the same day, and nothing from you guys ever since.
I even sent a follow-up 4 days ago, still nothing.
Hello,
Apologies about the delay. We have this escalated to our finance team. I’ll make sure to get a response soon.