Issue: We have customers connected using IMAP and there has been many complaints regarding:
- Missing email thread: The email thread is not returned in the get threads API even though it’s not deleted in the original email inbox
- Delay in getting the email thread when they have received it in their email inbox much earlier (up to 1-2 hours delay). Some emails are not retrievable from get threads API until 1-2 hours later
Impact:
- This results in emails completely missing from our system
- Our customers receive the emails at a much later time, ruining their daily operation
As this involves customer’s email, please reach out to me personally. I’d be able to provide more details on grant ID and/or details on a private forum.