Webhook triggers seems to have stopped working today

Hello, I’m Miguel, and I work on a project which uses Nylas webhooks for so long. Never had issues.

I am building now a new feature, and testing the webhooks more frequently. Today I found out that when we update/delete emails in our provider (in our case Outlook) which triggers the event.updated and event.deleted (this was already working before and this logic wasn’t changed in our side) now the Nylas seems to be not doing anything…

I am checking Nylas Logs in Nylas Dashboard, and I don’t see the requests coming through.

I am aware that tomorrow you will have a maintenance, and I’m wondering if this is something related to that.

Looking forward to hear from you.

Thanks,

Miguel

Today I found out that when we update/delete emails in our provider (in our case Outlook) which triggers the event.updated and event.deleted

Any actions on emails are notified through messages. webhooks. Calendar and Event notifications are delivered through events. webhooks.

We checked and Webhooks are working in general.

May I know what’s your usecase, what triggers you’ve subscribed to?

Calendars/Events you are right. That’s what I meant. Basically deleting an event is not triggering my Webhook with event.deleted anymore. It was working before, stopped this morning, and no changes were done on our side.

Things are working on our end. We had sent upwards of 2M event.delete notifications for Microsoft / Outlook for other customers for last 7 days.

Calendars/Events you are right. That’s what I meant. Basically deleting an event is not triggering my Webhook with event.deleted anymore. It was working before, stopped this morning, and no changes were done on our side.

Seems like after that day it started to work properly again… not really sure what happened. But my conclusion is that it wasn’t a problem in my end or Nylas end.

Glad its working now!