I'm not receiving any thread.replied webhooks?

Question and Answers
1

I’m in the process of building workflow state machine type infrastructure that revolves around sending “personalized” emails and one of the features required is that someone replying stops the automated workflow (drip campaign/what have you). I thought I’d rely on the thread.replied webhook to do that but we don’t seem to be receiving them? We get message.created and message.updated when replies happen from either end, and though both the client and the Nylas website claim that we are indeed subscribed to the thread.replied webhooks, we have never received one – am I missing something, or misunderstanding the purpose that thread.replied is intended to serve?

And just to be clear I can build this with just the webhooks we are receiving, it just seems like the thread.replied webhook would be particularly well suited to this purpose, and I’m curious why we aren’t receiving it at all.

Thanks in advance for any help!

2

@eric thanks for posting, just to double check - have you enabled message tracking to receive thread reply events?

Also good to double check scopes, but I assume those are set up.

3

I somehow missed that was a per message setting. I was not enabling that per message, I’ll give it a whirl and report back. Thank you!

4

And indeed that’s all there was to it. everything’s working how I thought it did now that I’m including tracking_options. Thank you!

5

Hey @eric ,

Glad we were able to resolve your issue, please let us know if you have any other questions!