Dear Nylas Support Team,
We purchased an annual license with SLA support nearly one month ago. Despite multiple attempts to contact your team via email, we have not received any response or access to the promised support. Additionally, our December invoice was incorrectly charged twice.
Issues:
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No access to SLA support despite repeated requests.
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Duplicate charge for December (transaction references available upon request).
Request:
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Confirm receipt of this ticket and clarify our support access status.
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Rectify the duplicate charge and provide confirmation of the correction.
Best regards