Sending an invite to the Hotmail and Yahoo recepients instead of a confirmation email

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Hi Nylas team,

I want to know if it is possible to send a event invite to Hotmail and Yahoo users when they make a booking through the scheduler?

Here’s my use case:
The participants are going to be gmail users, but the guests who book the meetings using the scheduler component can be using different email providers. Our top 3 our Gmail, Hotmail and yahoo.

  1. When gmail users book a meeting, they get the confirmation email and the invite shows up on their calendar. All is good here.

  2. When Hotmail and Yahoo users book a meeting, they get the confirmation email, but the invite doesn’t show up in their calendar by default. In a default scenario, when we direcly create an event on google calendar and invite a guest with hotmail and yahoo email, google sends it as a calendar event and it shows up in their hotmail and yahoo calendars. How can achieve this default behavior with the scheduler confirmation emails?

The scheduler uses the /booking endpoint and it seems like it creates the booking and event behind the scenes and generates the booking_id and event_id. I was thinking if its possible to generate the event myself instead of the bookign api doing it through the scheduler, but not sure if it break the default flow.

Would appreciate any advice on this. Thank you!

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hey @alienator, whether the invite shows up on a user’s calendar by default is handled by a setting on the user’s provider. Gmail adds invites to the calendar by default, though the user can disable this in settings so it’s not guaranteed. Hotmail/live.com does not (the user must click a button on the invite message in the UI to add the event to the calendar). I assume Yahoo also does not based on what you’re reporting from testing.

Unfortunately, this isn’t something you can modify the behaviour of by changing anything about the ICS event invitation in the confirmation email itself, as providers choose different client-side behaviours depending on their desired UX, approach to spam, etc.

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