Hi my admin has told me that he has approved my addition of my corporate Outlook user account to Grants. This is after I submitted an approval request, which was presumably routed to his inbox, which he approved.
However I still do not see it under the Grants tab. When trying to add it again, it requires me to send another approval request.
Does anyone know how this can be resolved?
We have a KB article that can assist email administrators here: https://support.nylas.com/hc/en-us/articles/4508306123421-Microsoft-Office-365-Admin-Approval
f they are still having issues after reviewing that document, please have the email administrator look over their list of approved Azure apps. We recommend comparing the Client ID of the Azure app the email administrator has approved for this with the client ID of the Azure app used by the Nylas app and ensuring they are the same.
If you are trying to connect through another company’s software that uses Nylas, please reach out to their Support team and they can get that client ID from their Nylas dashboard.
Let us know if the client IDs are the same, or if the email administrator is stuck, and we can assist further.