Iβm currently testing webhooks in a development environment to expand our scopes to include gmail.readonly and gmail.modify. Since tracking replies and bounces is a critical feature, I need a clear understanding of why this issue is occurring and how to resolve it. A message that is clearly a bounce is only triggering a thread.replied event. Why is this happening, and what is the fastest way to fix it? Is there anything I might have missed?
As I had suspected, root cause is non-english language in your email. Unfortunately, for now our bounce detection logic works only on English language. This was a conscious decision because we need to be able to parse email body to provide with confidence all the fields we send out in a bounce_detected webhooks. So although we can detect the bounce, we can parse out all the information.
Question: Do you need support for specific languages or is your usecase primarily in English?
We primarily use emails in Korean, and this feature is critical, so we need a response as soon as possible.
If Korean language support is expected to take a long time, is there a quick way for me to detect bounce_detected myself? I would appreciate it if you could provide some guidance on this.
Thank you for the quick response!
If AppID refers to the Client ID in the dashboard, itβs 19209995-54c1-4683-b1c2-ec873e47845f. What level of detection is possible with relaxed bounce detection?
